Digital Presets Return Policy
Due to the nature of digital products, we cannot issue a return or refund once the files have been downloaded. However, we will consider granting refunds under certain circumstances (e.g. duplicate order, the wrong preset is sent), and will grant refunds at our reasonable discretion.
We stand behind our products at Geek Girl Travel! Our presets are individually made, and represent years of accumulated professional experience and editing expertise. We truly want you to be satisfied with the way your photos look. If the outcome is not what you expected, please Contact us and we will work together to find a solution so you can achieve the best possible results.
Geek Girl Travel is incredibly responsive and takes pride in taking care of our customers. Please feel free to get in touch with us via our Contact form with any questions or concerns and we’ll be happy to help.
Physical Goods Return Policy
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Gift cards also may not be returned. Other items may be exempt from being returned at our discretion, and these items will note their exemption from the return policy in the item description.
To complete your return, we require a receipt or proof of purchase. Please use our Contact form to arrange a return, and include your full name, order number, product information, the reason for the return, and whether you would prefer a refund or exchange. We will reply with return processing details within 2 business days so you can use it to ship your product back to our warehouse. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use.
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 3-5 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please Contact us.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please Contact us.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Before shipping a return item to Geek Girl Travel, please Contact us to obtain the current physical address where the item should be shipped.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us for questions related to refunds and returns.